What will you do if you are in the middle of a long sumptuous breakfast buffet and you have a tummy ache?
It was my first travel in Singapore and I was not feeling well. Maybe it is because of too much excitement and thrill.
I am an early riser and a coffee addict so the next morning, I headed to the Hotel’s breakfast buffet upon knowing it is open as early at 6 am.
As I enter the buffet area, I am happy to grab an English newspaper and sat in a comfy chair. The buffet area has two portions for the guests. The other side is beside the balcony in which one can choose a non-smoking area and have a view outside the hotel.
I was just staring sadly at all the food in front me when this middle-aged man greeted me and said, “Good morning, how are you?”
I replied with a poker face, that I am not feeling well because of a tummy ache and with a bit of loose stool.
He then eagerly offered me either congee with chicken breast strips or with a fish and went straight into the kitchen.
When he showed up, he has a tray with a big bowl of congee and a plate with nuts (bit bigger size than the usual) onion stalk and small bread cuts and I forgot what was the other one on there.
The congee is sticky and has fish strips, garlic and fish balls inside. It tasted like heaven when I ate it.
I look at him and said, thank you. When he’s gone, I said to myself, he made a special meal for me. It was a gentle food and I felt I have recovered my stomach.
This reminds me of home. I am not sure why we grew up with Congee/ Rice Porridge as the healer food. Whenever one feels sick, my family would always say, “I will bring you congee with egg”. It is like a healer food which comes before taking the medicine. It is assumed that It feels like it heals the bad thing inside the body and soul after taking it.
As an Asian, whatever is inside the Rice Porridge or Congee it is more than a comfort food, it is all about feeling better after taking eating it.
And this middle-aged man who happens to be the Restaurant Manager named Mr. Noordin Aziz served me congee like my family would. He made me feel I am at home and I am healed.
I am not a food critic expert or sort of that, I am just an avid eater of anything which doesn’t bite me.
But with the “customized” extra mile service he provided and the food satisfaction I have encountered at Peninsula’s Coleman’s Cafe, it is surely another move for me to come back.
I am into customer service industry for quite some years now and I am pretty sure what is the in and out on the words of Customer Service Satisfaction.
I took pictures of almost all the food served on their breakfast buffet. It is up to you to see, feel and be full just by looking on it. I tasted almost all the food after my stomach ache subsided the next morning.